At Chaags, we are committed to protecting your privacy and personal data. By using our services, you agree to the Privacy Policy outlined below.
At Chaags, we place great importance on user privacy and data protection. This Privacy Policy explains how we collect, use, process, store, and protect data associated with your use of Chaags services and products.
This policy applies to all current and future Chaags products, platforms, and services, unless a specific service has its own privacy policy that states otherwise.
By using any Chaags service, you acknowledge that you have read and understood this policy and agree to the data processing practices described herein.
If you do not agree with this policy, you must stop using the services.
This policy applies to data collected or processed through Chaags websites, applications, platforms, services, APIs, and related systems.
Chaags services include, but are not limited to:
Certain products or services may have additional privacy policies or notices due to the nature of the service or specific regulatory requirements.
Chaags may collect different types of data depending on the service you use and how you use it.
Account data may include:
We may collect information about how you use Chaags services, such as:
We may automatically collect certain technical data, such as:
Certain Chaags services may allow users to enter, upload, create, or store different types of content and data.
This data may include:
Users are responsible for ensuring that they have an appropriate legal basis to collect, enter, and share any personal data relating to other individuals through Chaags services.
Data may be collected through:
Chaags may use the data it collects for the following purposes:
Chaags may analyze user activity within its services to understand how products are used, improve the user experience, and develop its services.
Such analysis may include:
Chaags may use the results of such analysis to create features, recommendations, or experiences that are better suited to users.
Certain Chaags services include features powered by artificial intelligence and data analysis.
Data and information associated with your use of the service may be processed to provide AI-powered features, improve their accuracy and quality, and personalize the user experience.
Chaags may use usage data, analytics, and aggregated or anonymized data to develop and improve artificial intelligence systems and related services.
This does not mean that Chaags claims ownership of the user's content.
Users should not enter sensitive data or information they do not have the right to process unless the service permits such use and they have an appropriate legal basis to do so.
Certain Chaags services, particularly messaging services such as MSGCloud, may handle message data, contact information, phone numbers, email addresses, and other information provided by the customer.
In such cases, Chaags may process this data on behalf of the customer to provide the requested service.
The customer is responsible for ensuring that they have the legal right to collect, use, and send such data and messages.
Chaags does not use messages or contact data for purposes beyond providing, improving, and analyzing the service's performance and security, except as permitted by applicable laws, agreements, or service settings.
When using paid services, information associated with payments and subscriptions may be collected or processed.
Payment data may be processed directly by third-party payment service providers in accordance with their systems and privacy policies.
Chaags does not necessarily retain all card or sensitive payment information and may rely on specialized payment service providers for this purpose.
Chaags may retain information such as payment status, amount, currency, transaction date, transaction ID, and the associated subscription for accounting and service management purposes.
Chaags may use cookies and similar technologies to operate and improve its services and analyze usage.
These technologies may be used to:
Settings or tools may be provided to allow users to manage certain types of cookies, depending on the website or service being used.
Chaags may use third-party tools and services to analyze website and service performance, understand usage behavior, and improve its products.
These tools may include analytics, performance monitoring, error monitoring, marketing, customer support, or artificial intelligence services.
These providers may process certain data in accordance with their own policies and depending on the integration being used.
Chaags may share or provide access to certain data with service providers that help operate and deliver its services.
This may include providers of:
We seek to use service providers appropriate to the nature of the data and service, and their processing of data may be subject to their own terms and privacy policies.
Chaags services may integrate with external platforms such as social media, messaging, email, payment, analytics, hosting, and other platforms.
When you connect a Chaags account to an external service, data necessary to perform the integration may be exchanged according to the permissions granted by the user or customer.
Chaags does not control the privacy policies of these third parties. Therefore, you should review the privacy policies of each external service when using it.
Certain Chaags services allow users to create pages, websites, profiles, events, or content that may be publicly accessible.
When a user chooses to make certain content public, that content may become available to others according to the nature and settings of the service.
Users should not publish any personal or confidential information that they do not wish to make publicly available.
Chaags may use certain data that it is permitted to use for marketing, analytics, and promotional purposes.
This may include aggregated, statistical, or anonymized data, as well as content that users choose to make publicly available through Chaags services.
Chaags may use general examples, statistics, screenshots, or samples of publicly published work on its platforms for informational or marketing purposes.
This policy is not intended to grant Chaags the right to publish passwords, API keys, payment information, or confidential user information as marketing materials.
Chaags takes appropriate technical and organizational measures to help protect data against unauthorized access, use, modification, disclosure, or destruction.
Security measures may include, depending on the service:
However, no system, network, or service can be guaranteed to be 100% secure, and we cannot guarantee that security incidents will never occur under all circumstances.
Chaags retains data for as long as necessary to provide the services and fulfill the purposes described in this policy, or for as long as required by law or accounting, security, or regulatory obligations.
The retention period varies depending on the type of data, the nature of the service, and the purpose for which it is processed.
When an account is closed, not all data may be deleted immediately or permanently. Chaags may retain certain data and records for purposes including:
When an account is closed, it may be disabled and hidden from the services rather than permanently deleted in all cases.
Chaags may retain records necessary for legal, security, operational, or abuse-prevention purposes.
The retention or deletion process may vary depending on the product, type of data, and applicable legal requirements.
Chaags services are not intended to collect children's data in a manner that violates applicable laws or age-related requirements.
If a particular service imposes a minimum age requirement or specific conditions for certain age groups, this will be stated within the service.
If we become aware that personal data has been unlawfully collected from a child or a person who lacks the necessary legal capacity, we may take appropriate action in accordance with applicable law.
Chaags may disclose user data or usage records to competent governmental, judicial, or regulatory authorities when required by law, court order, or a valid official request.
Chaags may also cooperate with competent authorities in investigations involving fraud, crimes, misuse of the services, or any activity that may threaten the safety of users or the platform.
If Chaags identifies illegal activity or activity that may constitute a crime, it may file a report or share available information with the relevant authorities to the extent permitted by law.
Some data may be stored or processed through service providers or infrastructure located outside the Arab Republic of Egypt.
The location where data is processed may depend on the product, service providers, and infrastructure being used.
When data is transferred or processed outside Egypt, Chaags seeks to handle such transfers and processing in accordance with applicable laws and regulatory requirements.
Subject to applicable laws and the nature of the data and service, users may have rights relating to their personal data, including certain rights to access, correct, update, object to, or request action regarding their data.
The exercise of these rights depends on the nature of the request, applicable legal requirements, and the party responsible for processing the data.
Chaags may request additional information to verify the identity of the person submitting a request before processing any data-related request.
Users may contact Chaags regarding questions or requests related to their personal data through the official communication channels available.
Where possible, requests should include information that helps Chaags identify the relevant account or data associated with the request.
Certain requests may be denied or restricted where permitted by law or where fulfilling the request would conflict with legal, security, or third-party obligations or rights.
Chaags may use email, phone numbers, or in-service notifications to communicate with users regarding:
Marketing messages may also be sent in accordance with applicable settings and laws, with appropriate means provided to manage such communications where required.
When Chaags services are used by a company or organization, the business customer may enter data relating to employees, customers, or other users into the platform.
In such cases, Chaags may process the data on behalf of the customer to provide the service, while the customer is responsible for determining the purpose and legal basis for collecting and using the data, to the extent required by law or the nature of the relationship.
Certain business services may require additional agreements or data processing terms.
Certain services may collect approximate location information or information associated with an IP address or regional settings when necessary to provide or improve the service.
Chaags does not use precise location data unless there is a clear need for it and such use is permitted by the service or authorized by the user, depending on the nature of the product.
Chaags may modify this Privacy Policy from time to time to reflect changes in its services, systems, legal requirements, or data processing practices.
The updated version becomes effective when published on the website or within the service, unless a different effective date is specified in the updated version.
Continued use of the services after the updated policy is published constitutes acknowledgment of the updated policy, to the extent permitted by law.
This Privacy Policy forms a supplementary part of the Chaags Terms of Service.
This policy should be read together with the Terms of Service and any policies specific to the product being used.
If a specific product has its own privacy policy, that policy may contain additional provisions relating to data associated with that product.
This Privacy Policy is governed by the applicable laws of the Arab Republic of Egypt, including rules relating to the protection of personal data, to the extent that such laws apply to the processing of data.
Chaags may provide this Privacy Policy in multiple languages to facilitate understanding.
In the event of any conflict or discrepancy between the Arabic version and any translation, the Arabic version shall be the reference and authoritative version, to the extent permitted by law.
If you have any questions, inquiries, or requests regarding this policy or how your data is processed, you may contact Chaags through the official communication channels available on the Chaags website or within the service being used.
We may request additional information to verify your identity or your relationship with the account before processing certain data-related requests.