At Chaags, we care about our customers’ satisfaction and therefore provide a flexible refund policy. If you are not satisfied with any service or product, you may request a refund in accordance with the terms outlined below.
This Refund and Reimbursement Policy explains the rules governing refund requests for payments made for products and services provided by Chaags.
Due to the different nature of Chaags products and services, refund terms may vary from one product to another. Where a specific product has its own refund policy, that product-specific policy shall apply to the relevant transaction to the extent stated therein.
By completing any purchase or subscription, the user acknowledges that they have reviewed the price, terms of service, and refund policy applicable to the service before completing the payment.
This policy applies to payments made for Chaags products and services, including subscriptions, plans, packages, digital services, and paid features, unless a specific service provides different terms.
Chaags services, whether currently available or introduced in the future, include but are not limited to:
Most Chaags services are digital services that are activated or delivered electronically, and users may begin benefiting from them immediately after completing payment.
Accordingly, completing a payment and accessing or using the service may affect the user’s eligibility for a refund, depending on the nature of the product and its usage status.
Purchasing a digital service, credit, or paid feature does not necessarily mean that the amount paid is refundable.
A user may submit a refund request if they believe they have a legitimate reason to do so, such as:
Submitting a refund request does not mean that the request will be automatically approved. Each request is evaluated based on the nature of the service, usage status, and circumstances surrounding the transaction.
The user may not be eligible for a refund in the following cases:
Subscription and billing mechanisms vary depending on the product.
When subscribing to a paid plan, the service is provided according to the duration, limits, and features specified during the purchase process.
Canceling a subscription does not necessarily entitle the user to a refund for the current billing period.
Upon cancellation, the user may continue to access the service until the end of the paid period, unless the service provides otherwise or the account is suspended due to a violation of the applicable terms.
Some services may allow users to upgrade or change their plan during an active subscription period.
The cost of an upgrade or the price difference may be calculated according to the billing system applicable to the product.
Changing or downgrading a plan does not automatically constitute a request for a refund of previously paid amounts.
Some Chaags services may operate using credits, units, a specific number of operations, messages, or other usage-based units.
Once such credits or units have been used, they may no longer be refundable.
The validity, usage, and expiration of credits are subject to the terms applicable to the product through which they were purchased.
For MSGCloud services, charges may be calculated based on messages, operations, communications, usage, or any other unit specified by the product.
After paid messages or operations have been executed, sent, or processed, the associated amount may no longer be refundable.
Chaags is not responsible for message rejection, delays, or failures caused by a third-party service provider, telecommunications company, or external messaging platform, unless the failure results directly from an error on Chaags’ side that warrants a refund based on the circumstances of the case.
Refunds for event tickets and bookings made through 4Qr are subject to the cancellation and refund policy applicable to the event or organizer, unless the event terms or Chaags provide otherwise.
In the event of cancellation or postponement of an event, paid amounts will be handled in accordance with the organizer’s policy and the procedures applicable to that event.
Service fees, operational fees, or other charges may be non-refundable if the terms of the transaction or event expressly provide so.
Chaags does not guarantee that all tickets or payments will be refundable merely because the user changes or cancels their personal plans.
For website creation, page creation, or other digital services, refunds may not be available after the service has been initiated, created, activated, or its paid resources have been used.
Usage that may affect refund eligibility may include creating a website or page, using a template, domain, storage capacity, or any other paid feature.
Some Chaags products may rely on credits, operations, or usage associated with artificial intelligence services.
Once credits have been consumed or an AI-powered processing operation has been performed, the consumed portion may no longer be refundable.
User dissatisfaction with an AI-generated result does not automatically constitute grounds for a refund, as results may vary depending on the data, instructions, and manner of use.
Some services related to payments, wallets, or financial transactions may be subject to product-specific terms and policies or the terms of the payment provider used.
Money transfers, payments, withdrawals, or financial transactions are not considered refundable by Chaags solely because the user requests a refund. Their treatment depends on the nature and status of the transaction and the party responsible for it.
Additional verification requirements or procedures may apply to requests related to financial transactions.
If a user believes that a payment was made without their authorization, they should contact Chaags as soon as possible and provide the information necessary to verify the transaction.
Chaags may request additional information to verify the identity of the account holder, payment method, or transaction details.
If it is confirmed that the transaction resulted from unauthorized access or a security breach and the user was not responsible for it, the matter will be handled according to the circumstances of the case and applicable laws and policies.
If a user discovers an obvious error in a charged amount, they should contact Chaags and provide the relevant transaction details.
If a billing error on the part of Chaags is confirmed, Chaags may correct the error or refund the excess amount, depending on the nature of the transaction.
A refund request may be submitted through the official support channels available from Chaags or through the refund request mechanism available within the product, if such a mechanism is provided.
The request should include, where possible:
Refund requests are reviewed individually based on the nature of the product or service, usage status, and reason provided in the request.
Chaags may review usage records, transaction history, consumed credits, and account activity before making a decision.
Additional information may be requested from the user before a refund is approved.
Providing false or misleading information for the purpose of obtaining a refund may result in the request being denied or action being taken against the account in accordance with the Terms of Service.
Chaags aims to review refund requests within a reasonable period depending on the nature of the request and the service involved.
After a refund is approved, the actual return of funds may take additional time due to the processing systems of banks or payment service providers.
Chaags does not control the time required by certain banks or payment providers to reflect the refunded amount in the user’s account.
When a refund is approved, the amount will, whenever possible, be returned using the original payment method used for the transaction.
Chaags may use an alternative method to return the funds if the original payment method cannot be used or if this is required due to the nature of the transaction.
Chaags is not responsible for any additional fees charged by a bank or payment provider for processing a refund, unless the error was caused by Chaags.
Payments and transactions may be subject to taxes or fees in accordance with applicable laws, the nature of the service, and the user’s location.
The refunded amount may vary depending on the nature of the taxes and fees associated with the transaction and whether applicable law permits them to be refunded.
Chaags may offer promotions, discounts, promotional codes, or special plans from time to time.
Such offers may be subject to specific terms determining refund or cancellation eligibility.
Discounts or promotional offers may not be converted into cash unless the terms of the offer expressly provide otherwise.
If a particular service experiences an outage or technical issue, Chaags will work to resolve the issue and restore the service as soon as reasonably possible.
Not every temporary interruption or service outage automatically entitles the user to a refund.
If a specific service provides a right to a refund or compensation, such right will be determined according to the terms applicable to that service or any separate agreement governing it.
If an account is suspended or terminated due to a violation of the Terms of Service, misuse, illegal activity, or fraudulent activity, such suspension or termination does not automatically entitle the user to a refund of any amounts previously paid.
Chaags reserves the right to take additional measures to protect its services and users and to prevent misuse.
Chaags reserves the right to modify prices, plans, services, features, usage limits, and payment mechanisms at any time.
Future changes to prices or services do not automatically grant the user a right to a refund of previously paid amounts.
The refund policy may not be used repeatedly or fraudulently to obtain services or credits without paying for them.
Chaags reserves the right to reject refund requests that it determines are part of a pattern of abuse or fraud and to take appropriate action against the account in accordance with the Terms of Service.
Chaags may establish specific refund terms for a particular product or service due to its nature or method of operation.
Where a product-specific refund policy exists, that policy shall serve as the primary reference for refund requests relating to that product, to the extent stated therein.
Users should review the applicable product terms before completing a purchase.
Chaags’ approval of a refund in a particular case does not constitute an obligation to approve similar requests in the future and does not constitute a precedent or waiver of any of its rights under this policy or the Terms of Service.
Chaags reserves the right to modify this Refund Policy at any time to reflect changes in its services, prices, payment systems, or legal or operational requirements.
The updated version becomes effective once published on the website or within the service, unless a different effective date is specified in the updated version.
Continued use of the services after the changes are published constitutes the user’s acknowledgment of the updated policy, to the extent permitted by applicable law.
This Refund Policy shall be governed by the applicable laws of the Arab Republic of Egypt, to the extent permitted by law.
Chaags may provide this policy in multiple languages to facilitate understanding for its users.
In the event of any discrepancy or conflict between the Arabic version and any other translation, the Arabic version shall be the authoritative and controlling version, to the extent permitted by applicable law.
If you have any questions regarding a payment or refund request, you may contact Chaags through the official support channels available on the Chaags website or within the product being used.
Please provide the transaction details and requested information to facilitate the review of your request.